Original State or Problem / Client Requirements:
Skandia lacked an internal process to create, verify, and validate the end-to-end return of goods by customers. Client Insights: Skandia faced challenges in processing return orders efficiently and lacked a standardized validation process.
Challenges and Current State of Industry:
Lack of standardized validation processes can result in inconsistent handling of return orders, making it difficult to ensure accuracy and compliance.
- Integrating return order processes seamlessly with ERP systems like SAP can be challenging due to data synchronization and validation requirements.
- Managing returned goods and ensuring they are appropriately restocked or disposed of can represent a logistical challenge.
- Controlling costs associated with return order processing, including shipping, restocking, and refunds, can be difficult without efficient processes in place.
Industry Challenges: These challenges highlight the importance of implementing efficient and standardized return order processing and validation systems
The Solution:
The Skandia RGA project aimed to streamline and optimize the return order processing and validation within the SAP system.
- Requirements Gathering: Functional and ABAP consultants collaborated closely with the client to gather detailed requirements. This involved understanding the existing process and the desired improvements.
- Development Phase: Once the new process was defined, the Functional team configured all the return order types and ABAP consultants began the development phase. This involved customizing the SAP system to accommodate the RGA process. Custom programs, forms, and workflows were created to support the new flow. This phase ensured that the SAP system could handle return orders seamlessly.
- Testing Phase: Rigorous testing was conducted to ensure the accuracy and reliability of the RGA process. Testing involved unit testing, integration testing, and user acceptance testing. Any issues or discrepancies were identified and addressed during this phase to ensure a smooth transition to the new process.
- Go Live Phase: After successful testing and client approval, the RGA process was rolled out into the live environment. This phase involved transitioning from the old process to the new one. Training and support were provided to ensure that Skandia’s team could adapt to the changes smoothly.
Support Phase: Post-implementation support was crucial to address any unforeseen issues and provide assistance to Skandia’s team as they adjusted to the RGA process. Continuous monitoring and fine-tuning were carried out to optimize the system further
Business Impact:
Efficiency improvements in return order processing.
Reduced errors and improved order validation.
Enhanced customer satisfaction.
Business Impact Summary: The RGA project improved efficiency and customer satisfaction by optimizing the return order process, reducing errors, and streamlining validation.